• About this Welcome Pack

• NHS 111 Wales online 111.wales.nhs.uk

• NHS 111 Wales telephone service Phone 111

• If you need an interpreter when you phone NHS 111 Wales

• The NHS in Wales

• Different NHS services, and when to use them

• About the Welsh Ambulance Service

• Emergency Ambulance Services Phoning 999 for an ambulance in a health emergency

• If you need an interpreter on a 999 call

• The Questions that are asked on a 999 emergency ambulance call

• Emergency Ambulances - How we prioritise your call

• Different ways the Ambulance Service can respond to 999 calls

• What the ambulance staff will do if they come to see you

• Communicating with the ambulance staff when they arrive

• What happens next

• Non Emergency Patient Transport Service

• Respecting cultures and wishes

• How was your experience with us?