My Winter Health Plan

If you have a long-term physical or mental health condition, this scheme aims to help you and your carer to provide clear information to health and care staff who may need to visit your home in an emergency.

My Winter Health Plan

This initiative aims to help you and your carer if you have a long-term health condition. My Winter Health Plan will share some basic information with health and care staff making a home visit about:

  • your condition
  • the support you receive
  • the advice you have been given
  • your key health and care support contact details

Who is the scheme for?

It is designed to help you if:

  • you are living with a long-term physical or mental health problem
  • you are an older person with health needs
  • you need support from health staff
  • you are a registered carer or family member looking after someone with a long-term health condition

How does it work?

You, a friend or family member, or your carer (if you have one), will need to complete the Plan to give basic information about you, including:

  • your main health conditions
  • contact details for your GP
  • where your care plan and/or details of your prescriptions are kept at home

What are we asking you to do?

  1. Download the My Winter Health Plan template here.
  2. Complete the plan in CAPITAL LETTERS using a ballpoint pen, making sure it is clear and easy to read. If you are currently under the care of any community health staff, they can help you to fill it in at your next home visit.
  3. Display your plan where it can be easily seen by visiting health and care staff – you might want to use a fridge magnet to put the plan on your fridge or another metal surface, or put it on a notice board.
  4. If you become ill and a doctor, nurse or paramedic visits your home, they will be able to see some basic information about you and your long-term health conditions. This will help them to start a conversation with you about the care and treatment you might need, and make decisions about how best to help or support you.
  5. If there are other people in your household who may benefit from the scheme, each person should fill in a separate plan and mark it clearly, e.g. with Mr, Mrs or their first name, to show which plan belongs to who.

Alternatively, if you don't have access to a printer to download a Winter Health Plan, you can email for a pack to be sent to you by post.

What else can I do to stay well?

The Welsh Government has produced a leaflet with more information about how you can help keep yourself and Wales safe from coronavirus this winter - please visit Coronavirus leaflet: keep Wales safe this winter | GOV.WALES for more information.

Other useful contact points

Keeping in touch with the people we care about can make a big difference to how we feel, whether meeting up in person, or catching up on the phone. Lots of people have also been doing video calls during the pandemic, and there’s lots of help available to get you online if this is something you’d like to try. You can find out more about what’s available in your area by calling Digital Communities Wales on 0300 111 5050.

If you’re feeling a bit lonely and would like a friendly chat with someone, Age Cymru can help. Lots of people have made lasting friendships, or simply enjoyed a chat when they wanted one, through their friendship services. Call 0300 303 44 98 to find out more.

If you’re concerned about how you are feeling, or feel like you are struggling with your mental health, CALL Mental Health Listening Line provides a confidential mental health listening and emotional support line which is open 24/7. CALL can also signpost you to support in your communities and a range of online information. Call 0800 132 737, text “help” to 81066 or visit

The Wales Dementia Helpline offers support to those living with Dementia and their carers. It offers emotional support to anyone, of any age, who is caring for someone with Dementia as well as other family members or friends. Call 0808 808 2235, text 81066 or visit the CALL Helpline website.