Accessibility

This accessibility statement applies to 111.wales.nhs.uk

Content Rating

This website has been registered with the Internet Content Rating Association (ICRA). We believe that throughout this site there is no material which a parent would consider unsuitable for children.

Web Accessibility Initiative

This website's objective are to conform to the Guidelines for UK government websites, which support the W3C's Web Content Accessibility Guidelines 1.0, Level AA, to ensure a Web accessibility standard have been achieved and are maintained.

Making text size larger

The text on this website has been styled using a non-fixed value in a style sheet. This means that users can easily change the text size using their browser settings.

Portable Document Format

Portable Document Format (PDF) files are viewed using Adobe Acrobat Reader. PDF files provide the easiest way to view and print a document that looks as close to the original document as possible. A free copy of Acrobat Reader can be downloaded from Adobe's site. To indicate a PDF file, the link will be preceded by the text PDF file and other metadata, including the size of the file, ie. ( Sample File – PDF 743k )

More help

For more information and help about changing your browser settings please visit the BBC's My Web My Way pages.

If you have accessed a website from a public computer (at work, the library, home) the next person to use the computer may be able to view the website pages you have visited.

To keep your visits confidential, once you’ve finished browsing the internet, you may want to delete your ‘browser history’ by following the instructions below:

With Internet Explorer

  • Click Tools > Internet Options
  • Ensure you’re on the General tab
  • Click Clear History and select answer Yes

With Firefox

  • Click Tools > Options
  • Ensure you're on the Privacy tab
  • Click Clear Browsing History Now and select Yes

ReciteMe banner Accessibility

The following are known accessibility issues with the ReciteMe banner (accessible via all pages);

  1. Recite Me colour options do not have descriptive accessible names. In the Recite Me toolbar across the site, there is a Colour Theme menu (spectrum icon) with 20 options to change colours across the site. Although the effect of each option can be seen visually, the name for every option is relayed through a screen reader as 'clickable A' which is not descriptive of the purpose of each option.
  2. Some Recite Me settings do not receive visible focus. In the Recite Me toolbar across the site, there is a Settings menu (cogwheel icon) which includes the following options: (i) autoplay Off/On, (ii) tooltip on hover Off/On, (iii) continuous play Off/On, and (iv) voice F/M. These options do not receive visible keyboard focus.
  3. Font choices in Recite Me are not detected as buttons or links. In the Recite Me toolbar across the site, there is a 'Select font' menu (Aa icon) with 10 options to change fonts across the site. These options are not identified as buttons or links, just as clickable items. This means that they do not appear to screen reader users when navigating via links or buttons.
  4. Some Recite Me options have no accessible name or role. In the Recite Me toolbar across the site, there is a Settings menu (cogwheel icon) which includes the following options: (i) autoplay Off/On, (ii) tooltip on hover Off/On, (iii) continuous play Off/On, and (iv) voice F/M. These options have no accessible name and are not identified as buttons or links, just as clickable items. This means that they do not appear to screen reader users when navigating via links or buttons, and cannot be identified.

These issues are expected to be resolved by the end of June 2023.

Last Update Date: June 26, 2023