Contact Us
If you have a medical emergency, a critical or life threatening problem call 999.
Here are some examples of an emergency:
- Unconsciousness
- Difficulty in breathing
- A suspected heart attack
- Heavy blood loss
- Serious injury
- Severe burns
If you are feeling unwell but the problem is not a medical emergency, visit our online symptom checkers or call 111. For patients' safety, all calls are recorded. Calls to NHS 111 Wales are free from landlines and mobiles. Information on what to do out of hours – including evenings, weekend and bank holidays is available here.
111 Service for deaf and hard of hearing
SignVideo is a service that enables deaf (and hearing) British Sign Language (BSL) users to communicate with hearing people via an online BSL interpreter. SignVideo can be accessed using a computer or via the SignVideo app on your smartphone or tablet.
Once you have contacted the SignVideo service, the interpreter will contact us by telephone and relay your conversation with a member of our team, e.g. a Nurse Advisor or a Health Information Adviser, depending on what the problem is. You will be asked a series of questions to assess your needs and will be provided with the healthcare advice or information you need, or directed to the local service that can help you best. The SignVideo service is available 7 days a week, between 8.00am and midnight.
For more information and guidance on how to download the service onto your computer, tablet or smartphone, visit SignVideo.
If you are deaf or hard of hearing and don’t use BSL you can still contact 111 via Relay UK. Relay UK brings relay services for deaf, hard-of-hearing, and speech-impaired people right up to date with the latest app technology. You don't need any special kit – just download the app from the App Store or Google Play onto your smartphone, tablet, or computer. For more information visit the Relay UK website - .
Relay UK relays conversations between people using a smart phone app (or textphone) and people who use voicephones. When you use Relay UK to call NHS 111 Wales, a Relay UK assistant will speak your words to an NHS 111 Wales call handler and then convert their spoken words into text for you. If you use speech, the call handler can listen to what you have said, then reply. The Relay UK assistant will then convert what the call handler has said into text.
To access the service dial 18001 111 from your textphone or using the Relay UK app.
Using language translation service
If English isn't your first language, NHS 111 Wales can provide confidential interpreters, in over 120 languages within minutes of taking your call. All you need to do is state in English the language you would prefer to use and wait on the line until you are connected to an interpreter who will help NHS 111 Wales give you the health information or advice you need. That way we can make sure that both you and NHS 111 Wales are getting good quality information.
Feedback
The experience you have with NHS 111 Wales is important to us to help us continually improve. To give feedback about the 111 telephone service, please visit our online survey. To give feedback about the NHS 111 Wales website, visit our website experience survey. We do not need to know your personal details.