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Relay UK

Relay UK

You can contact NHS 111 Wales using Relay UK. Relay UK brings relay services for deaf, hard-of-hearing, and speech-impaired people right up to date with the latest app technology.  You don't need any special kit – just download the app from the App Store or Google Play onto your smartphone, tablet, or computer. For more information visit the Relay UK website.

Using Relay UK

Relay UK relays conversations between people using a smart phone app (or textphone) and people who use voicephones. When you use Relay UK to call NHS 111 Wales, a Relay UK assistant will speak your words to an NHS 111 Wales call handler and then convert their spoken words into text for you. If you use speech, the call handler can listen to what you have said, then reply. The Relay UK assistant will then convert what the call handler has said into text.

To access the service dial 18001 111 from your textphone or using the Relay UK app.

How to contact the ambulance service if you are deaf or hard of hearing