From 1st April 2011, the way in which NHS organisations in Wales dealt with complaints, claims and incidents (collectively known as concerns) changed. These new arrangements are now called Putting Things Right and require a different approach to dealing with concerns. NHS staff have received training to support and encourage the sorting out of problems as they arise and being open if something has gone wrong.


Each Local Health Board and NHS Trust has their own concerns team.

The concerns team can support you in raising your issue with the service responsible for your treatment. You can find contact details for the team in your area on your Health Board’s website:

The information on this page has been adapted by NHS Wales from original content supplied by NHS UK NHS website
Last Updated: 26/10/2022 15:34:24