My Health Online
My Health Online is a service which enables you to make GP appointments, order repeat
prescriptions and update your own personal details online. Currently, not every GP surgery uses
this system therefore you would need to check if your own GP surgery is linked to My Health Online first.
Visit the InPS My Health Online website
Visit the EMIS My Health Online website
If you are experiencing any problems accessing your account, please use the following email address for
support:
mholsupport@wales.nhs.uk.
Frequently asked questions about My Health Online
Why do I need to provide proof of my identity for
registration?
It is important to make sure that the person applying for an account is ‘who they say they are’ in
order to protect patient confidentiality, maintain the security of the system and prevent potential misuse of
access. Security is very important to us and this is one of the safeguards that have been put in place.
Is my information in My Health Online secure?
The privacy of your information is very important. Your information is securely held by your GP, and information
visible through the website is protected using the highest standards of internet security. The only individuals
who can see your information is your GP and other practice staff. If you lose your security details at any time
or believe that someone else may have used your password or gained access to your account, contact the practice
straight away, by telephone or in person.
Is there a charge for using My Health Online?
No, there is no charge for patients who use My Health Online.
I have forgotten my password/log in details?
Please contact your practice, who will generate a new letter for you with new registration details. You may be
asked to answer the security question you gave during registration.
How do I cancel an appointment?
Please let your practice know as soon as possible (either by phone or online) if you are unable to attend an
appointment that you have booked so it can be offered to another patient. Any appointments booked online, via
the telephone or in person can be cancelled online.
I don’t have internet access at home; can I still use My
Health Online?
Yes, you can use My Health Online from any computer that is connected to the internet. Free internet access is
available from all libraries in Wales.
I need to make an urgent appointment; can I use My Health Online?
My Health Online should not be used in an emergency situation, please contact your practice directly or dial 999.
I have tried to book an appointment online and they are fully
booked?
Please contact your GP practice directly to make an appointment.
Who is able to book appointments using My Health
Online?
It is possible for all patients to have access to My Health Online, however some practices may not offer this
service to under 16’s or carers acting on behalf of another individual. There can only be one My Health
Online account for each patient.
My practice offers this service to under 16’s, how does this
work?
A parent/guardian can register to act on behalf of a child under 16 years of age. When the child reaches the age
of 12 a yearly review will take place to ensure the child is happy that their parent/guardian still has access
to their account. All parental access will be removed when the child reaches 16 and they will need to register
in their own right.
I have recently moved - do I need to re-register with my new
practice?
Yes, if you have moved to a new area and registered with a new GP practice you must re-register to use My Health
Online in your new practice. My Health Online is not currently available to all GP practices in Wales.
I was using My Health Online and walked away for a moment. When
I returned I found I was logged out of My Health Online?
My Health Online has a time out function, which means if you are logged in and no activity has occurred in over
20 minutes the system will automatically log itself out. This is to prevent another user from accessing your
account. You will need to log back in to complete your session.
What computer/hardware do I need to use My Health Online?
My Health Online can be accessed from any PC or device providing it is connected to the internet. You will need a
valid e-mail address to access My Health Online.
I want to make a complaint about My Health Online?
Please contact your GP practice to make a complaint.
I have changed my mind and don’t want to use My Health Online
anymore?
Please advise your practice and they will remove you from the system.
What if I need further help?
If your question has not been answered, please contact your GP Practice