Ask us your Health Question

This service is not suitable if you (or the person you are asking about) are feeling ill or have symptoms. To check symptoms and get advice on what to do if you are unwell, go to our NHS 111 Wales online symptom checkers. You can also seek medical advice from your local pharmacist. If it’s an urgent health concern, call 111.
You can ask a question about health and we will reply within five working days (working days do not include Saturdays, Sundays and Bank Holidays).

We can answer questions about:

green tick Common conditions
green tick NHS services and local support groups
green tick Patients rights and help with health costs
green tick Long term conditions, healthy lifestyles and much more

We cannot answer questions if:

red cross You (or the person you are asking about) are unwell and have symptoms
red cross You (or the person the enquiry is about) live outside of the UK

COVID-19 (Coronavirus)

For the most up to date information about COVID-19 (Coronavirus), please visit the Welsh Government website which provides details relating to the current situation in the UK, details about the virus, symptoms, social distancing guidance for vulnerable persons and self-isolation. You can also refer to the NHS 111 Wales website for information about COVID-19 (Coronavirus).

Use the NHS 111 Wales website COVID-19 (Coronavirus) symptom checker for advice. The symptom checker will ask you a set of specific questions and tell you what to do next. If you do not have symptoms, you do not need to call 111. 

You also do not need to call 111 to inform us of possible contact with confirmed cases or travel history. NHS 111 Wales cannot arrange COVID-19 tests. To arrange a test, call 119 or visit the government website.

The NHS 111 Wales website information service is intended for health information enquiries only. Our health information advisers will attempt to answer your enquiry within five working days. 

Please note that we cannot respond to any enquiries regarding symptoms you, or someone else, may be experiencing. If you are experiencing new or re-occurring symptoms, are awaiting diagnosis or have any queries regarding your treatment please contact your healthcare provider or telephone NHS 111 Wales. 

Information provided by our service is not intended to replace a consultation with an appropriately qualified health professional, as we cannot guarantee that information provided will meet your health or medical requirements.

NHS 111 Wales cannot guarantee the security of information requests posted in its internet site. Your enquiry and our response may be read by someone other than yourself or us.

Upon responding to your enquiry, NHS 111 Wales cannot be held responsible for the delivery of the email to the user’s mailbox. Users are requested not to reply to emails received by NHS 111 Wales, but to submit a new enquiry using the Online Enquiry Service form.

NHS 111 Wales may use the information requests posted in the website to produce reports in order to monitor and develop the site. The data will be anonymous and no user will be identified.

On the successful delivery of your enquiry the web page will state your enquiry has been received. If you have not received a response to your enquiry within five working days, please resubmit your enquiry.