On 1 April 2026, NHS Wales implemented changes to the way concerns are investigated across Wales. One of the key changes introduced is the new Listening to People statutory guidance, replacing the previous Putting Things Right guidance. These changes were designed to make it easier and quicker for patients, families and carers to raise concerns and/or provide their experience about NHS care. The new approach forms part of a national commitment to improve openness, compassion and learning across health services in Wales, and introduce clearer processes and better support for anyone who wishes to speak about their care.
Each Local Health Board and NHS Trust has their own concerns team.
The concerns team can support you in raising your issue with the service responsible for your treatment. You can find contact details for the team in your area on your Health Board’s website: