Putting Things Right Hywel Dda University Health Board

Parc Dewi Sant

Jobswell Road

Carmarthen

SA31 3BB

Tel: 0300 0200 159

Disabled Access: Yes

Email: hdhb.patientsupportservices@wales.nhs.uk

Website: http://hduhb.nhs.wales/healthcare/services-and-teams/patient-support-services-complaints-feedback/

Summary

If you are raising a concern on behalf of someone else, the patient, or their representative, will have to be asked to give written consent for the Health Board to access their medical records and conduct an investigation.

If consent is not received, the Health Board can decide to investigate the concern if it feels that the matter is sufficiently serious to warrant an investigation. In this situation, as the person raising the concern, you would only be able to receive a very general response.  Click here to access Consent to Investigate Formal Concern 


Please note: this information is sourced from the Health Board and is used for signposting purposes only.  NHS Direct or 111 do not process or respond to complaints relating to the Health Board. 

Last Updated: 23 April 2021 08:36 by NHS 111 Wales

Normal Opening Hours

OpenClose
Monday9.00m5.00pm
Tuesday9.00m5.00pm
Wednesday9.00m5.00pm
Thursday9.00m5.00pm
Friday9.00m5.00pm

Services Offered

Service does: Advocacy Service
Service does: Complaints & Concerns
Service does: Putting Things Right

Send To Email

Send: From NHS 111 Wales: Putting Things Right Hywel Dda University Health Board - Parc Dewi Sant, Carmarthen, SA31 3BB, Tel: 03000200159, Disabled Access: Yes

Send To Mobile

Send: From NHS 111 Wales: Putting Things Right Hywel Dda University Health Board - Parc Dewi Sant, Carmarthen, SA31 3BB, Tel: 03000200159, Disabled Access: Yes