Cardiff and Vale Dental Helpline

Tel: 0300 10 20 247

Disabled Access: Yes




If you are experiencing dental pain you should contact your dentist to get an appointment. All dentists should have capacity for emergencies if you are on their list.  If your dental pain eases with painkillers and there is no swelling to your face and your breathing is not affected you should be able to wait until your dentist can see you.

If you are not registered with a dental practice or you are experiencing dental pain out of hours you can contact the emergency dental helpline via CAV 24/7 on 0300 10 20 247. A member of the primary care team will triage you and if you will receive advice on pain relief and will be, if appropriate, booked into the most appropriate emergency location for your problem, which may be a Primary Care Dentist, Community Dentist or the University Dental Hospital.  This is a 24/7 service.

Patients deemed suitable for emergency care (facial trauma, uncontrolled bleeding, swelling etc.) will be booked into UDH or A&E during OOH.

The Community Dental Service does not provide a 24-hour emergency service and is closed during evenings, weekends and Bank Holidays.

Children under the age of 16 requiring emergency dental services will also use CAV 24/7.

Disabled access is dependent on where you are being sent.

Patients looking to register

A new initiative has been launched to help with the dental demand at present. An email address has been created that patients can contact to be added to a central waiting list. Note you must include the details of every person that needs to register. 

Email address for central waiting list:

Please can patients include the following information: Full name, Date Of Birth, Address and postcode, telephone number, mobility issues, when they last saw a Dentist.

Last Updated: 08 November 2021 15:42 by NHS Direct Wales

Normal Opening Hours


Services Offered

Service does: 24 Hour Availability

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