Welsh Ambulance Service Non-Emergency Patient Transport Service (NEPTS)
Tel: 0300 123 2303
Disabled Access: Yes
Website: http://ambulance.nhs.wales/services/non-emergency-patient-transport-service-nepts/
Summary
The Non-Emergency Patient Transport Service (NEPTS) is for patients across Wales who are unable for medical reasons, to make their own way to and from their hospital appointments.
To check your eligibility for NEPTS visit: Am I Eligible For NEPTS Transport?
To cancel booked NEPTS transport visit: Cancelling Transport
For further information about NEPTS visit: NEPTS Frequently Asked Questions
Not eligible for NEPTS? Please see list below of alternative transport. Note these providers are not Welsh Ambulance Service NHS Trust and any queries should be raised with the company directly.
Providers covering the Aneurin Bevan University Health Board area:
Ambulance Providers:
- 121 Medical Services - contact 07855 049647 or 07538 813731
- All Wales Ambulance Service Ltd - contact 01639 830253
- Cartello Ambulance Service – contact 08454 599968
- HATS - contact 07538 098831 or 07881 796212
- Securcare - contact 01656 660749 or 07730 396686
- St Johns Ambulance Cymru - contact 02920 449634
- OMS - contact 01291 440299
- Ambulnz - contact 01792 796549
- Bristol Ambulance - contact 01179 729020
Taxi Companies (including wheelchair transport):
- VIP Transport - contact 07411 295714
- Techxi Ltd - contact 01179 777777
- Wheelin Ltd - contact 01554 897651
Providers covering the Betsi Cadwaladr University Health Board area:
Ambulance Providers:
- Adref Medical – contact 07753473562
- Cartello Ambulance Service – contact 08454 599968
- Medic 1 - contact 01286 669649
- Mon Medics - contact 01248 209239
- All Wales Ambulance Service Ltd - contact 01639 830253
- Spark Medical - contact 01518 080770
- Mersey Medical - contact 0151 345 6785
Taxi Companies (including wheelchair transport):
- Absolute Travel North West – contact 07808 663740
- Wrexham & Prestige Taxis - contact 01978 290034 or 01978 357777
- Yellow Cars Wrexham - contact 07837 325545
- Zenith - contact 01745 355555 extension 204
Providers covering the Cwm Taf Morgannwg University Health Board area:
Ambulance Providers:
- 121 Medics contact 07855 049647
- All Wales Ambulance Service Ltd - contact 01639 830253
- Cartello Ambulance Service – contact 08454 599968
- HATS - contact 07538 098831 or 07881 796212
- Securcare - contact 01656 660749 or 07730 396686
- St Johns Ambulance Cymru - contact 02920 449634
- OMS - contact 01291 440299
- Ambulnz - contact 01792 796549
- Bristol Ambulance - contact 01179 729020
Taxi Companies (including wheelchair transport):
- VIP Transport - contact 07411 295714
- Techxi Ltd - contact 01179 777777
- Wheelin Ltd - contact 01554 897651
Providers covering the Hywel Dda University Health Board area:
Ambulance Providers:
- Ambulnz - contact 01792 796549
- All Wales Ambulance Service Ltd - contact 01639 830253
- Cartello Ambulance Service – contact 08454 599968
- HATS - contact 07538 098831 or 07881 796212
- Securcare - contact 01656 660749 or 07730 396686
- St Johns Ambulance Cymru - contact 02920 449634
Taxi Companies (including wheelchair transport):
- Just Wales Ltd - contact 01269 832722
- Wheelin Ltd - contact 01554 897651
- George's Taxis - contact 07498 729724
- Dans Cab – contact 07496 292071
- 7’s Taxis – contact 01970 627777
Providers covering the Powys Teaching Health Board area:
Ambulance Providers:
- Ambulnz - contact 01792 796549
- All Wales Ambulance Service Ltd - contact 01639 830253
- Cartello Ambulance Service – contact 08454 599968
- HATS - contact 07538 098831 or 07881 796212
- Securcare - contact 01656 660749 or 07730 396686
- St Johns Ambulance Cymru - contact 02920 449634
Taxi Companies (including wheelchair transport):
- Just Wales Ltd - contact 01269 832722
- Wheelin Ltd - contact 01554 897651
- George's Taxis - contact 07498 729724
- 7’s Taxis – contact 01970 627777
Providers covering the Swansea Bay University Health Board area:
Ambulance Providers:
- 121 Medics contact 07855 049647
- Ambulnz - contact 01792 796549
- All Wales Ambulance Service Ltd - contact 01639 830253
- Cartello Ambulance Service – contact 08454 599968
- HATS - contact 07538 098831 or 07881 796212
- Securcare - contact 01656 660749 or 07730 396686
- St Johns Ambulance Cymru - contact 02920 449634
Taxi Companies (including wheelchair transport):
- Just Wales Ltd - contact 01269 832722
- Wheelin Ltd - contact 01554 897651
Last Updated: 02 January 2026 13:19 by NHS 111 Wales