Llais is an independent statutory body that gives the people of Wales a stronger voice about their health and social care services.
Llais has three main functions:
1) To engage with and listen to people and communities about their experiences of health and social care.
2) To represent those views to health and social care providers.
Under the Health and Social Care (Quality and Engagement) (Wales) Act, those providers must let Llais know what they plan to do with the public’s feedback. If they cannot act on what they have been told, they need to say why.
3) To provide a complaints advocacy service in each health board region for formal complaints about health and social care.
Llais complaints advocates do not give medical or social care advice but do support people understand and navigate the Putting Things Right complaints process.
Under the Act, Llais and health and social care bodies also have a duty to promote the work of Llais with the public.
Llais want to hear from you, via their ongoing survey where they collect insights about your experiences of health and care, here.
To find out more about Llais, and to speak to your nearest office, visit www.llaiswales.org.
Details for your nearest Llais office, including complaints advocacy, can be found here.