Welsh Ambulance Service Non-Emergency Patient Transport Service (NEPTS)
Tel: 0300 123 2303
Disabled Access: Yes
Website: http://ambulance.nhs.wales/services/non-emergency-patient-transport-service-nepts/
Summary
The Non-Emergency Patient Transport Service (NEPTS) is for patients across Wales who are unable for medical reasons, to make their own way to and from their hospital appointments.
To check your eligibility for NEPTS visit: Am I Eligible For NEPTS Transport?
To cancel booked NEPTS transport visit: Cancelling Transport
For further information about NEPTS visit: NEPTS Frequently Asked Questions
Not eligible for NEPTS? Please see list below of alternative transport. Note these providers are not Welsh Ambulance Service NHS Trust and any queries should be raised with the company directly.
Providers covering all of Wales
- 121 Medical Services, covering all of Wales, contact 07855 049647 or 07538 813731.
- All Wales Ambulance Service Ltd, covering all of Wales, contact 01639 830253.
- Cartello Ambulance Services, Private Ambulance Service, covering all of Wales, contact 07498 314473.
- ER System, covering all of Wales, contact 01454 260138 or 07498 469199.
- HATS, contact 07538 098831 or 07881 796212.
- Just Wales Ltd, covering all Wales, contact 01269 832722 or 07813 195385.
- Securcare covering all of Wales, contact 01656 660749 or 07730 396686.
- St Johns Ambulance Cymru, contact 02920 449634.
- Wheelin Cab, covering the South Wales area, contact 01554 897651 or 07776 411648.
Providers covering the Aneurin Bevan University Health Board area
- OMS, covering the Newport/Chepstow area, contact 01291 440299 or 07747 601847.
- VIP Transport, covering the Newport area, contact 07411 295714.
Providers covering the Betsi Cadwaladr University Health Board area
- Medic 1, covering the Bangor area, contact 01286 669649 or 07885 680404.
- Mon Medics, contact 01248 209239.
- Odessa, contact 01244 780044 or 07858 023133.
- Wrexham & Prestige Taxis, covering the Wrexham area, contact 01978 290034 or 01978 357777.
- Yellow Cars Wrexham, covering the Wrexham area, contact 07837 325545.
- Zenith, covering the Rhyl area, contact 01745 355555 extension 204.
Providers covering the Cwm Taf Morgannwg University Health Board area
- 121 Medics, covering the Rhonnda Cynon Taf area, contact 07855 049647.
- Techxi Ltd, covering the Abercynon area, contact 01179 777777, or 07375 872125 or 07502 250349.
Providers covering the Hywel Dda University Health Board area
- Carmarthenshire County Council, covering Carmarthenshire, contact 01267 228774, or 07780 504056 or 07880 504050.
- Royal Voluntary Service, covering Pembrokeshire, Ceredigion, and Carmarthenshire, contact 07436 794609.
Providers covering the Powys Teaching Health Board area
- George's Taxis, covering the Llandrindod Wells area, contact 07498 729724.
- Adrian Davies, covering the Machynlleth area, contact 07854 057169.
Providers covering the Swansea Bay University Health Board area
- Ambulanz, covering the Swansea area, contact 01792 796549 or 07429 441704.
- DANSA, covering the Neath Valleys and Swansea area, contact 01639 751067.
Providers covering border areas
- AFJ, based in Birmingham, contact 07889 263607.
- Bristol Ambulance, based in Bristol, contact 01179 729020 or 07880 241780.
- Spark Medical, based in Ellesmere Port, contact 01518 080770 or 07931 327717.
Last Updated: 03 March 2025 09:18 by NHS 111 Wales