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What Happens When You Call 999

Welsh Ambulance Services

When you phone 999 in a health emergency The Ambulance Service needs to ask you questions, to find out what has happened and to give you the right help. We might send an ambulance, or tell you what else you can do.

This booklet tells you what questions we will ask and what else happens when you phone 999 for an ambulance.

  • To see the What Happens When You Call 999 booklet Click here
  • This booklet will be reviewed in October 2022
  • This booklet can be found on NHS 111 Wales. To see this, and other Easy Read information about Welsh Ambulance Services Click here
  • This booklet was made by Welsh Ambulance Services