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If you have a medical emergency, a critical or life threatening problem call 999.

Here are some examples of an emergency:

  • Unconsciousness
  • Difficulty in breathing
  • A suspected heart attack
  • Heavy blood loss
  • Serious injury
  • Severe burns

If you are feeling unwell but the problem is not a medical emergency, call NHS 111 Wales (currently available in the following health board areas - Hywel Dda, Powys, Aneurin Bevan and Swansea Bay - including Bridgend). If you are outside this area, please call 0845 46 47.  For patients' safety, all calls are recorded. Calls to NHS 111 Wales are free from landlines and mobiles. Calls to 0845 46 47 cost 2p per minute, this will be in addition to the telephone providers access charge.

 

111 Service for deaf and hard of hearing

InterpreterNow is a service that enables deaf (and hearing) British Sign Language [BSL] users to communicate with hearing people via an online BSL interpreter. InterpreterNow can be accessed using a computer, or via the InterpreterNow app onto your smartphone or tablet.

Once you have contacted the InterpreterNow service, the interpreter will contact us by telephone and relay your the conversation with a member of our team e.g. a Nurse Advisor or a Health Information Adviser, depending on what the problem is. You will be asked a series of questions to assess your needs and then will be provided with the healthcare advice/information you need or directed to the local service that can help you best. The service is currently being piloted in 111 Wales areas and is available 7 days a week, between 8.00am & midnight.

Click on the following link for more information and guidance on how to download InterpreterNow onto your computer, tablet or smartphone.

If you are deaf or hard of hearing and don’t use BSL or have access to a computer, tablet or smartphone, you can still contact 111 via Next Generation Text/Text Relay (previously known as Type Talk) by dialling 18001 111.

 

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Patient Opinion

Visit our page about Welsh Ambulance Services NHS Trust to see the stories being told about this ambulance service.