Contact Us

If you have a medical emergency, a critical or life threatening problem call 999.

Here are some examples of an emergency:

  • Unconsciousness
  • Difficulty in breathing
  • A suspected heart attack
  • Heavy blood loss
  • Serious injury
  • Severe burns

If you are feeling unwell but the problem is not a medical emergency, visit our online symptom checkers or call 111. For patients' safety, all calls are recorded. Calls to NHS 111 Wales are free from landlines and mobiles.  Information on what to do out of hours – including evenings, weekend and bank holidays is available here.

111 Service for deaf and hard of hearing

SignVideo is a service that enables deaf (and hearing) British Sign Language (BSL) users to communicate with hearing people via an online BSL interpreter. SignVideo can be accessed using a computer or via the SignVideo app on your smartphone or tablet.

Once you have contacted the SignVideo service, the interpreter will contact us by telephone and relay your conversation with a member of our team, e.g. a Nurse Advisor or a Health Information Adviser, depending on what the problem is. You will be asked a series of questions to assess your needs and will be provided with the healthcare advice or information you need, or directed to the local service that can help you best. The SignVideo service is available 7 days a week, between 8.00am and midnight.

For more information and guidance on how to download the service onto your computer, tablet or smartphone, visit SignVideo.

If you are deaf or hard of hearing and don’t use BSL or have access to a computer, tablet or smartphone, you can still contact 111 via Next Generation Text/Text Relay (previously known as Type Talk) by dialling 18001 111.

Using language translation service

If English isn't your first language, NHS 111 Wales can provide confidential interpreters, in over 120 languages within minutes of taking your call. All you need to do is state in English the language you would prefer to use and wait on the line until you are connected to an interpreter who will help NHS 111 Wales give you the health information or advice you need. That way we can make sure that both you and NHS 111 Wales are getting good quality information.


The experience you have with NHS 111 Wales is important to us to help us continually improve. To give feedback about the 111 telephone service, please visit our online survey. To give feedback about the NHS 111 Wales website, visit our website experience survey. We do not need to know your personal details.


  • Ask us your Health Question

    Ask us your Health Question

    Send an enquiry to our health information advisors who will provide you with reliable information to answer your enquiry

  • My Health Online

    My Health Online

    My Health Online is a service which enables you to make GP appointments, order repeat prescriptions and update your own personal details online.

  • Patient Opinion

    Patient Opinion

    Visit our page about Welsh Ambulance Services NHS Trust to see the stories being told about this ambulance service.